Aide Skills: Communication
Presented by Amy Shortall-Cardillo and Clinical Procedure Manual Review Board
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Efficient and effective communication with the patient, family, caregivers, and care team is paramount in safe patient care. Aides play a very important role in the care of patients and need to understand and apply therapeutic communication techniques to be effective communicators and build trust with patients and all those involved in patient care. This course will review therapeutic communication concepts, such as the cycle of communication, the components of communication, and the benefits of good communication. This course will also provide examples of proper therapeutic communication.
Meet your instructors
Amy Shortall-Cardillo
Amy Shortall-Cardillo is the director of compliance and education at Concordia Community Support Services in Cabot, Pennsylvania. In this role, she is responsible for the quality, compliance, and education programs for multiple home health, hospice, and private duty agencies. Amy ensures that each agency is working…
Clinical Procedure Manual Review Board
The MedBridge Clinical Procedure Manual Review Board ensures the development and maintenance of up-to-date and evidence-based clinical procedures. The review board is composed of leading nurse experts in the field: Danielle Pierotti, RN, PhD, CENP, and Margherita Labson, RN, BSN, MSHSA. The review board is involved in…
Chapters & learning objectives
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